Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or services.

Personal Information

• Name
• Email address
• Phone number
• Mailing or billing address
• Payment information (when applicable)
• Appointment or service request information
• SMS and email opt-in records, including consent timestamps

Non-Personal Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and analytics data

Customer Communications

We may retain records of:

• Customer inquiries
• Appointment requests
• Customer support communications
• Service history
• Feedback and reviews

2. How We Use Your Information

We use your information to:

• Provide requested services
• Respond to inquiries
• Schedule appointments
• Process payments
• Improve our website and services
• Send service-related communications
• Maintain records of your communication preferences
• Prevent fraud and protect our business
• Comply with applicable legal requirements

3. SMS Messaging

By providing your phone number and opting in, you consent to receive SMS messages from JYNLAB related to the services you request.

These messages may include:

• Appointment reminders
• Customer support communications
• Service updates
• Account notifications

Consent

You will only receive SMS messages after providing your express consent.

We maintain records of SMS consent, including the date, time, and method of opt-in.

Message Frequency

Message frequency varies depending on your interaction with our business.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out

You may opt out at any time by replying:

STOP

After opting out, you will receive one final confirmation message and will not receive additional SMS messages unless you opt in again.

Help

Reply:

HELP

or contact us at:

info@jynlab.com

SMS Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support business operations (such as customer service providers or SMS delivery providers) is permitted only to the extent necessary to provide the requested services. All other use cases exclude SMS originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell or rent your personal information.

We may share information only in the following situations.

Service Providers

We may share information with trusted vendors who assist us with:

• Payment processing
• Appointment scheduling
• Website hosting
• Customer support
• SMS delivery

These providers are contractually required to protect your information.

Legal Requirements

We may disclose information if required to:

• Comply with applicable law
• Respond to lawful requests from public authorities
• Protect our legal rights
• Prevent fraud or abuse

Business Transfers

If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction while remaining subject to this Privacy Policy.

SMS consent and opt-in data will never be sold or shared for marketing purposes.

5. Data Security

We implement commercially reasonable safeguards to protect your information, including:

• Encryption of sensitive information
• Secure website connections (HTTPS)
• Access controls
• Authentication measures
• Routine security monitoring
• Employee privacy training

While we strive to protect your information, no transmission over the Internet or electronic storage method is completely secure.

6. Cookies and Analytics

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Measure website effectiveness

You may disable cookies through your browser settings, although doing so may affect certain website features.

7. Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information where permitted by law
• Withdraw consent for future marketing communications
• Opt out of SMS messaging by replying STOP
• Opt out of marketing emails by clicking Unsubscribe

To exercise these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised Effective Date.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact us.